To better serve TCU employees and provide more consistent, timely assistance, the Benefits Office is implementing dedicated daily walk-in service hours beginning [date].
Why TCU is implementing scheduled walk-in hours
TCU’s Benefits team supports employees across multiple work shifts and a wide range of complex benefit programs, including health, retirement, leave, and compliance related matters.
As demand for benefits support continues to grow, establishing dedicated walk-in hours will help ensure employees can receive focused, in-person assistance.
This approach helps the team:
- Ensure every visitor receives full, focused attention
- Maintain privacy for sensitive benefit discussions
- Complete time sensitive benefit transactions accurately
- Meet regulatory and payroll deadlines
- Respond promptly to phone and email inquiries
Designated walk-in hours allow the team to thoughtfully coordinate availability so
employees
can consistently access immediate, in-person assistance when they need it.
What this means for employees
Employees may visit the Benefits Office without an appointment during two daily service windows:
Morning: 9:30 to 11:30 a.m.
Afternoon: 3:00 to 5:00 p.m.
These service windows were selected to support employees across a variety of TCU work schedules, including those who begin their shifts later in the day.
Employees who need assistance outside these windows may continue to:
- Schedule an appointment
- Call or email the Benefits Office
- Request virtual assistance
This approach makes it easier to plan when to stop by while still providing several ways to get help.
Employees will benefit from
- Dedicated staff available for walk-ins every day
- Shorter wait times and faster assistance
- Improved privacy for personal benefit conversations
- Access to staff with the right expertise present
- Coverage for Spanish speaking employees daily
- Reliable service for all work shifts
The Benefits team will be able to
- Provide more focused, accurate guidance
- Reduce delays in benefit processing
- Respond faster to calls and emails
- Protect confidential conversations
- Maintain compliance timelines
Our commitment
TCU Human Resources is committed to accessible, responsive employee support. Walk-in hours ensure that in-person assistance is always available while allowing the Benefits team to continue delivering accurate, timely service across all benefit programs.
We appreciate the campus community’s partnership as we implement this improvement.